Refund & Cancellation Policy

This policy covers IELTSprep practice-test purchases and subscriptions when paid checkout is available. Free practice tests do not involve a payment.

Requesting a payment refund

Paddle is the merchant of record for paid purchases. To request a refund, use the support link in your purchase receipt or visit Paddle buyer support. Include your order reference and explain the issue. You can also contact us at support@ieltsprep.ai for help with the service.

Eligibility depends on the purchase, applicable consumer law and Paddle’s Refund Policy. A request does not guarantee approval. Your statutory rights, including any applicable withdrawal rights and remedies for a faulty or misdescribed service, are unaffected.

Cancelling a subscription

Use the “Manage subscription” link in your Paddle purchase email, or request cancellation through Paddle buyer support. Cancellation normally takes effect at the end of your current billing period and stops future renewals. It does not automatically refund an earlier payment. Unused practice credits remain available after cancellation, unless the associated purchase is refunded or access ends under our Terms.

Technical problems and practice credits

If a session fails to start, the service checks whether its practice credit can be restored. A connection error alone does not confirm restoration. A restored credit is available for another practice attempt; it is not a payment refund. For a missing report or unresolved problem, contact IELTSprep support with your test reference. You do not need to buy another test to ask for help.

Related policies

Read our Terms of Service, Privacy Policy and Paddle’s Buyer Terms. Do not send passwords, full card details or sign-in codes in a support request.